We’re here to help you

Whether you need help with products, pricing, installations, or anything else, we’re here to make things easy for you. Access our highly trained support team today—we’re standing by, ready to help.

Installations and Service

We have trained installers and technicians worldwide, ready to ensure your Bertec equipment is properly and safely installed and serviced.

Customer Training

Depending on the software and equipment you are interested in, we have remote sessions, videos, or in person training available.

Technical Support

Our team is here to help you find answers, whether through a support ticket, email or phone call (614.450.0331). We are always happy to help.

Support Inquiry

+1 614.450.0331 (support)

Customer Information

Your Name

First Name

Last Name

Facility/Organization

Address

Address 1

Address 2

City

State/Province

Zip/Postal Code

Country

Phone

Equipment Information

Name of Product

Serial Number(s)

This will help to expedite your support request. If you're unable to locate the serial number, enter "unknown."

Issue Report

Frequency of Issue

Explain the Issue

Please be as detailed as possible.

Bertec Education

An online platform focused on education and training to support you in the utilization of your Bertec products.

Launch Portal

Frequently Asked Questions

Installations

Guides available – force plate installation only Please note: Bertec® CDP/IVR™ & Treadmill must be done by Bertec® technicians following the completion of Site Discovery & Delivery Forms

Am I able to install Bertec equipment myself?

Bertec® CDP/IVR™ & Treadmill must be installed by Bertec® Representatives or Bertec® Approved Technicians. Force plates can be installed by end users and Bertec can provide guidance upon request.

Bertec® Force Plates

How deep should the pit be?

There are many variables that affect pit depth, including force plate height, mounting solution, and coverings on the plate or surrounding floor. We recommend contacting Bertec® Support for guidance on pit sizing.

Bertec® Treadmills

How can I get the dimensions for my Bertec Treadmill?

Bertec® Support can provide a document that includes information on treadmill dimensions and treadmill pit sizing. Please send your request to [email protected].

Bertec® CDP/IVR™

What is the recommended ceiling height to accommodate a CDP/IVR?

The minimum ceiling height is 8’6” (2.59 m).

Other

What operating systems (OS) work for my software?

Digital Acquire, Treadmill Control Panel, and Workbook will work with Windows 7, Vista, 8, and 10. The software listed can be installed on any computer.

Balance Advantage Systems (Bertec® CDP/IVR™, Vision Advantage, and more) are pre-configured with the appropriate Windows OS and latest version of software to make these systems ready to use straight from the box.

Can we get the software for my system?

Yes! If you are using Digital Acquire, the software is downloadable from our website. Treadmill Control Software and Workbook are available upon request from Bertec® Support.

Who can address my IT Team’s questions about Bertec Systems?

IT related questions can be sent to [email protected].

Customer Training

What kind of customer training is available?

We recommend checking out bertec.com/education for information.

Email [email protected] to inquire about other training opportunities.

Warranty

We are interested in extending our current warranty. Who do I contact?

Your sales representative is your point of contact for purchasing an extended warranty. If you have not been in contact with a Bertec® Sales Representative, email [email protected].

What is our current warranty status?

Bertec® Support ([email protected]) can help answer this question. We will need a serial number from your system, and then we can provide you with your current warranty status.

Repairs

If you believe your plate or system is not working, please contact Bertec® Support ([email protected]).

Downloads